Senior Quantitative Research Manager

As Senior Research leader, you steer customer understanding and shape the future of travel experiences. You lead a high-performing research team and partner with cross-functional product teams to translate data and insights into strategy. You guide end-to-end research programs across the product lifecycle and collaborate with data, analytics, and UX to inform product direction. You’ll communicate impact clearly to senior stakeholders and champion user-centered practices at scale. This role offers influence over how guests and partners experience Booking.com.

• annual paid time off
• hybrid working with flexibility
• HQ campus in Amsterdam with on-site meals and facilities
• commuting and bike reimbursement
• employee discounts and wallet credits
• online learning and mentorship programs

• Advocate for users and keep their needs central to design decisions
• Lead and develop a team, including other managers
• Collaborate with Research Director to define research quality and process improvements
• Translate company objectives into a multi-year research data roadmap with cross-functional alignment
• Coordinate research across multiple data sources to inform strategy and product roadmaps
• Drive cross-functional collaboration with Analytics, Marketing, and Data & Reporting teams
• Deliver executive-ready communications translating research into actionable product guidance
• Lead and disseminate research insights to maximize organizational impact
• Set up research processes and data-informed practices across product teams
• Define and measure UX goals, KPIs, and metrics with cross-functional partners
• Promote user-centered design and educate others on this approach

• 10+ years of UX research delivery experience
• Degree or higher degree in psychology, behavioural sciences, HCI, economics or similar professional experience
• Strong quantitative research experience (statistics or data science)
• Proven track record serving as research craft lead to senior stakeholders
• Experience managing managers and growing research teams
• Experience delivering primary and secondary UX research methods
• Experience leading UX research projects at scale
• Proven ability to translate research into influential product recommendations

• Personable and adaptable
• Analytical and inquisitive
• Collaborative and facilitative
• Quantitative research methods (statistics, data analysis)
• Qualitative methods (surveys, interviews, focus groups, diary studies)
• Secondary/expert methods (lit reviews, cognitive walkthroughs)